What are my shipping fees? Shipping fees for household goods are 15 percent of the purchase price for merchandise shipped within the continental USA. There is a $5.00 minimum shipping fee for household goods. Shipping fees for most household goods to Canada are 30 percent and Alaska, Hawaii, Puerto Rico and Virgin Islands are 45 percent of the purchase price. You will be notified for your approval before your order is processed if the cost for shipping your order outside of the continental USA is higher than the amount stated here. The cost for shipping jewelry related items is a flat $8.75 per order, regardless of the number of items, to any location within the continental USA. Shipping fees for jewelry related items to Canada are a flat $17.50 and Alaska Hawaii Puerto Rico Virgin Islands are a flat $24.99. Any duties, taxes, customs charges, brokerage fees or other expenses of any kind will be paid by the customer directly, however, if billed to the shipper, the shipper will bill the customer's credit card on file.
Do I need to add sales tax to my order? Sales tax is only charged to items ordered from or shipped to an address in the State of Nevada.
Can I pay by check or money order? If you would like to pay by check or money order (post office, bank, 7 11 etc..) please follow the instructions for US mail orders. Go to our web site and fill out the online order form but do not push the submit button, instead print the form. If you can't print the form, just copy the information onto a piece of paper. Send this with your payment to On The Web Marketing Group 2651 Crimson Canyon Dr. Suite 190 Las Vegas, NV 89128 Please make check payable to 'On The Web Marketing Group' Please note that any personal or non guaranteed payment checks will be subject to a 14 day hold before any item can be shipped.
Do you charge a restocking fee? When you ship an item to us for refund or exchange, there is never a restocking fee. Please note however that the actual shipping charges are not refundable.
What type of payment methods do you offer? We offer our customers several convenient payment options. We accept most major credit cards including American Express, MasterCard, Visa and Discover. You can also pay by check, money order or cashiers check. Purchase orders are only accepted from government agencies and fortune 500 companies for amounts over $1000.00.
Can I cancel my order? We fill all orders as quickly as possible as our customers simply won't accept anything less from us and rightfully so. Cancellations, therefore, simply are not possible. You of course, are still entitled to our unconditional 30 day money back guarantee which begins the day that you receive your order. If the customer refuses the item at the time of delivery, actual shipping charges will also apply for the delivery and return of the merchandise. There is also a 30 percent restocking cancellation processing fee for orders that are refused at time of delivery by the customer.
Do you have a catalog that you can send to me? Our web site is our full catalog. It contains all of the items that we sell. We do not have a traditional paper catalog available for distribution.
Can I place an order by US Mail? We are happy to accept your order through the mail. We will need the following information Name Address City State Zip Home Phone Number Work Phone Number (optional) Email Address Quantity Model # Please attach your personal check, money order, or cashier's check and mail to the following address Sales Department On The Web Marketing Group 2651 Crimson Canyon Dr. Suite 190 Las Vegas, NV 89128 Please make check payable to 'On The Web Marketing Group' Please note that any personal or non guaranteed payment checks will be subject to a 14 day hold before any item can be shipped.
Am I buying real wood furniture? The majority of our items labeled wood furniture are made from parawood which is an extremely hard wood similar to oak or rock maple. It is grown in Asia. You probably have seen this wood in retail furniture stores right in the city where you live. It looks so much like oak or maple that many retailers find it easier not to tell you that it is parawood.
Who is the manufacturer of your items? Our items are purchased through major manufacturers throughout the country. We have agreements with these manufacturers that we will not divulge the name or product ID's in exchange for allowing us to sell the items online for the low prices we charge. However, when you receive the products, they will show the manufacturers name on the box and will include any warranty offered from the manufacturer.
What if I'm not satisfied with the product?If you receive an item that you are not happy with for any reason, you may return it for a full refund (excluding clearance items). To receive the refund, the item must be received in our warehouse within 30 days from the day you received it. You will be refunded the full purchase price of the item less all shipping fees based on the actual shipping fee or fixed shipping fee, which ever is higher. Just send us an email to firstname.lastname@example.org stating you would like to return an item and ask for a return merchandise authorization number. Items purchased from our Specials pages cannot be returned for refund or credit.
How do you warranty your products? All of our items are guaranteed for 30 days (from the time the items are received) against defects in materials and workmanship.
Can I purchase chairs separately? Most of our chairs are available separately and can be found under the heading of chairs. If you are looking for a chair that you have seen elsewhere on our site, and do not see it under the 'chairs' heading, please let us know and we will be happy to price it separately.
Do you match prices from other websites? We will be happy to match the price of any competitor online or off. We will need the item number, price and either the web site address or a faxed copy of the advertised price that we need to match. We will match the price for the cost of the item plus the cost of the shipping charged by the other company. All price matching must be requested before your order is placed. We will not be able to match prices after an order is placed.
Do I have to order online? You may call our toll free telephone number to place an order. The number is the number listed at the top of the website.
What is a complete bed vs. Headboard Footboard? When you purchase the 'complete bed' you are getting a headboard, footboard and the bed frame that the mattress and foundation rest on. If you order just the headboard and footboard, you will need either metal side rails or a metal bed frame that has brackets for both the headboard and footboard. Our complete bed comes with a very sturdy bed frame that is stronger and recommended over just metal side rails.
Can you send me a color sample? Sorry, we don't have color samples to send out. Our color photos of the products we sell are true to color in that we don't alter a color or try to enhance it. However, the setting on your monitor may affect the appearance of the color. If you absolutely, positively must have an exact match, we recommend that you shop at your local retailer. While you probably won't get a great price, at least you will be able to match your colors exactly. But please keep us in mind later, when color matching is not an issue.
How do I know you received my online order? You will receive confirmation from us by email as soon as your order is received and also when you order is shipped.
How long will it take for my order to arrive?In most cases, your order will arrive at your home or business in about two weeks or less from the time the order is placed. Please note, however, that this is not guaranteed. We guarantee that your items will ship within 4 weeks except for items that have a stated shipping time of more than 4 weeks. Please see our policies for complete details. Once your order ships we will forward the tracking information through email.
What if my order arrives damaged?If an item in your order arrives damaged do not refuse delivery. Instead, inspect the contents of each package thoroughly and make note of the extent of the damage preferably with the delivery person there. Write a note on the delivery invoice for each item damaged and then call our office or email us within 24 hours. (See policies for more information.)
Do you ship overseas? Sorry, we only sell to the USA and Canada.